Customer Support and Assistance

MVRS office staff, Kelly, Shawn and Mary, pose in front of a truck.
Kelly, Shawn, and Mary, members of our office team, collectively boast over 40 years of experience at MVRS. They are ready and available to assist you with any of your refuse collection requirements.

We're here to help

Please contact our customer service department with questions about your service, missed service, rental items, billing, or to set up auto-pay.

Billing Schedule & Payment Due Dates

RESIDENTIAL
CUSTOMERS

  • Billed quarterly
  • Payment is due within 45 days of the bill date.

APARTMENT
CUSTOMERS

  • Billed monthly
  • Payment is due within 30 days of the bill date.

COMMERCIAL
CUSTOMERS

  • Billed monthly
  • Payment is due within 30 days of the bill date.

Three Ways to Pay Your Bill

PAY ONLINE

Create or log in to your user account and have all of your account information at your fingertips.

  • Make a payment
  • Set up reoccurring payment
  • Review your services
  • Add services (additional pickups, cleanup service, e-waste collection, etc.)
  • View your pick-up calendar and confirm your collection day(s)

REOCCURRING PAYMENT

Would you like to conveniently and automatically pay your bill directly from your bank account? We can do that!

Please download and complete the Auto-Pay Form, and mail it back to us with a voided check. Upon receipt we will set up your account for automatic bill payment.

To cancel your recurring payment, you must submitted a request with written notice (email is fine).

PAY BY MAIL

You may also mail us a check when you receive your invoice. 

Please write your account number on your check.

Collection holidays

At Mill Valley Refuse, we are dedicated to providing consistent and reliable service.

OUR GARBAGE, RECYCLING, AND COMPOST TRUCKS RUN YEAR-ROUND, WITH THE ONLY EXCEPTIONS BEING CHRISTMAS DAY AND NEW YEAR’S DAY.

If either of these holidays falls on a weekday, your collection service will be rescheduled to one day later, continuing through Saturday.

Mill Valley Refuse Holiday Information

Office holidays

Our office is closed on the following holidays. If you need to contact us on a holiday, please use our Contact Us form.

  • New Year’s Day – January 1 (also a non service day)
  • Memorial Day – the last Monday of May 
  • Independence Day – July 4
  • Labor Day – the first Monday in September 
  • Thanksgiving Day – the fourth Thursday of November 
  • Christmas Day – December 25 (also a non service day)

Modified Office Hours

Our office is open limited hours on the following holidays. 

  • Martin Luther King Day – the third Monday of January; office hours 7am – noon
  • President’s Day – the third Monday in February; office hours 7am – noon
  • Columbus Day/Indigenous Peoples Day – the second Monday of October; office hours 7am – 3pm